Appointment & Enquiry

We value your time and your trust in us. Please complete the below form to email us your enquiry

Appointments & Enquiry

Please complete the below form to email us your enquiry



Everything you need to know
How to Book an Appointment

To make an appointment obtain a current referral from your GP or specialist.

About Referrals

Referrals are available from most GP clinics and other medical specialists.

  • A GP referral for consultation is valid for 12 months.
  • A referral for a consultation from a Specialist is valid for 3 months.

The referral will also enable you to be eligible for a Medicare rebate on certain services. For additional information on referrals please contact our staff.

Our reception and booking staff are happy to advise you on this when making a booking or on the day of an appointment.

Appointment Arrival

Please arrive a little before your scheduled appointment time as there can be some documentation or other matters to attend to before your appointment.

It is also helpful if you bring all the necessary documents to ensure a smooth process.

What to Expect

When you attend your appointment you will be greeted by our friendly reception staff upon arriving and your details will be recorded.

Our comfortable waiting room has magazines and refreshments while you wait to be seen for your appointment.

APPOINTMENT CONFIRMATIONS

Mobile phone SMS or text messages are sent from our computer. We would be grateful if you could respond to confirm your appointment.

The text message also has the location of your appointment at the end of the message.

Patients without mobile phones need to phone the rooms to confirm one working day prior to the appointment.

Alternately you can email a confirmation to the practice.

APPOINTMENT CANCELLATIONS

We do ask that you contact us and give at least 24 hours notice should you need to reschedule or cancel your booking. This would allow us to offer your appointment time to patients on our waiting list.

If this request is not fulfilled, repeated cancellations or cancellations with less than 24-hour notice may incur a cancellation fee.

We consider this a last resort, as our motivating concern is the quality of service we are able to provide to you and our other patients.

Please understand that we consider this a last resort, with the real motivating factor being our concern for the quality of service we are able to provide to you, and to our other valued patients.

LATE ARRIVALS

Late Arrivals Make it Difficult for Everyone

We do understand that circumstances may arise unexpectedly, however, late arrivals tend to compromise the punctuality of service we are able to provide to you, as well as our other patients.

We do maintain a relatively tight schedule, and we make every attempt to begin your appointment at the time scheduled.

If you arrive late we reserve the right to reschedule or reduce the length of the consultation to ensure that their next scheduled appointment does not have to be put behind.

If you believe you will be late it would be appreciated if you could call ahead and advise the reception as alternative arrangements may be possible.

APPOINTMENT NO SHOWS

Like last minute cancellations we respectfully request 24 hours notice if you are unable to attend.

For unattended appointments without notice or explanation, we may charge a fee and may require a credit card on file to reserve your next appointment.

Please understand that we consider this a last resort, with the real motivating factor being our concern for the quality of service we are able to provide to you, and to our other valued patients.